This is the service concept we have always adhered to and advocated

Release time: 2023-05-24 09:03

【Summary Description】 Every time you take a step, the first thing that comes to your mind is that after the company has changed from a seller's market to a buyer's market

1. Product satisfaction: refers to the customer's satisfaction with the quality of the product.
2. Satisfaction with service: refers to the customer's affirmative attitude towards the pre-sale, in-sale and after-sale services of the purchased goods. No matter how perfect the product is and how reasonable the price is, when it appears in the market, it must rely on services. "After-sales service creates permanent customers".
3. Satisfaction with corporate image: refers to the public's affirmative evaluation of the comprehensive strength and overall impression of the company.
4. The concept of 5S "5S" refers to the acronym for the English initials of the five words "Smile (SMILE), Speed (SPEED), Honesty (SINCERITY), Smart (SMART), and Research (STUDY)". The "5S" concept is the most representative service culture innovation, which not only has the characteristics of the era with full humanization, but also has considerable operability.
1. Smile: refers to a moderate smile. A shopping guide must be considerate to customers in order to make a real smile. A smile can reflect a grateful heart and spiritual tolerance, and a smile can express cheerfulness, health and consideration.
2. Rapid: refers to "quick action", which has two meanings: one is the physical speed, that is, try to be as fast as possible when working, and don't keep customers waiting for a long time; A considerate heart will cause customers to feel satisfied, so that they do not feel that the waiting time is too long, express vitality with quick actions, and not keeping customers waiting is an important measure of service quality.
3. Sincerity: If the shopping guide has the sincerity to serve the customers with all his heart, the customers will definitely feel it. Working with a sincere and non-hypocritical attitude is an important basic mentality of a shopping guide and the basic principle of dealing with people.
4. Dexterity: refers to "smart, tidy, neat". Receive customers in a neat and tidy way, pack products with dexterity, agility and elegance, and gain customers' trust with a flexible and ingenious working attitude.
5. Research: Always study and master product knowledge, study customer psychology and reception and response skills. On weekdays, if you work harder to study customers' shopping psychology, sales and service skills, and learn more about professional knowledge of products, you will not only improve in the level of customer reception, but will definitely have better results.
Of course, the first thing we start a business is to make money, but not just for money, let alone profit-seeking.
Profit is the reward for quality service. The process of pursuing profit is to make customers willingly pay back in the center of satisfaction through dedication like spring wind and rain, and hand over money to us without complaint and full of gratitude.
Don't be eager for quick success and turn your service into plunder, extortion and deceit.